Thank you for your interest in Talentboat (also known as “Talentboat Consultancy Pvt. Ltd.” or “Talentboat Pvt. Ltd.”) In this section, we will cover some of Talentboat’s Billing Policies. As Talentboat deals with the employment of human resources globally, billing appropriately to ensure all of our talents are fairly and morally compensated is one of our core responsibilities, and moral duties.
1. Deposits
Deposits are the fee that you will pay when first engaging with Talentboat, and pays for our global sourcing teams to spend hours sourcing, assessing, interview Talent, narrow down, interview again, and eventually selecting & matching appropriate talent(s) for your account. For every 1 person we hire, we screen between 100-150 people, depending on the role.
Deposits are non-refundable once the Client agrees to the Talentboat proposal, and should you choose to not continue with Talentboat after the proposal is agreed and before the talent onboarding starts, we are unable to refund your deposit. The only circumstance under which Talentboat may consider, in its sole discretion, a refund, is if Talentboat has failed to provide you with a virtual talent or service within an agreed period.
2. Billing Periods
The date upon which your Talentboat talent(s) starts working for you that is agreed upon by you and our team members, during the sales or onboarding process (the “Start Date”) will be the first day of the engagement. If you are unresponsive to our communications prior to, on, or after this date, or forget about this date entirely, or are unavailable for any other reason, your Talentboat talent(s) are still assigned only to you in a dedicated capacity, and as they are human resources that you are ultimately responsible for, you will still be charged for their time. Payment for services to be rendered over the course of the first month of service will be due during the agreed billing period. Payment for services will then continue to be charged every month thereafter or as per your contract proposal.
All invoices require payment within 7 calendar days of the invoice date of your service. Your Client Success Manager will reach out to address any billing issue where payment has not been received for an invoice. If the billing issue is not resolved within 14 calendar days from your invoice date, your services may be interrupted, your virtual talent(s) may be reassigned to other clients and any deposits taken may not be refunded. You are financially liable for any periods during which your virtual talent(s) were working for you during the unpaid status.
3. Payment Methods
Payment methods that Talentboat accepts include BACS payment via a UK bank account transfer or via a WISE account payment transfer for international payments.
Payment for Deposits (as detailed in section 1) will typically be paid by BACS or WISE payment method. If for any reason the use of BACS or WISE is not achievable for you, please contact your Client Success Manager to help you resolve this issue.
4. Cancellation of Services and 30 day Cancellation Notice period
If you would like to cancel your services, you must contact your Client Success Manager with your instruction to cancel the services by email (your “Cancellation Notice”), who will help you execute the necessary steps to cancel your services within 30 calendar days from your Cancellation Notice.
As our operations involve dealing with the employment of human resources, often in countries with diverse and differing laws to the United Kingdom, Talentboat has a 30 day Cancellation Notice period, this means that once you provide your Cancellation Notice, your services are still active and in effect for 30 calendar days thereafter. Therefore, if you would like to cancel your services, you must let your Client Success Manager know 30 calendar days or more prior to your billing cycle.. If you do not provide us with at least 30 days of notice, you will be charged for your next month of service, and you may continue using Talentboat services for the remaining month of service.
If you wish to pause your services instead of outright canceling, you may contact your Client Success Manager to discuss your options. Pausing usually requires the selection of a date to continue your Services, and does not guarantee your original talent(s) will be available to continue to serve you. Typically, after a pause or cancellation, talent(s) will be assigned to other clients.
5. Delay in planning & onboarding
During the signup process for Talentboat, you will be asked to schedule an onboarding call with your Client Success Manager. Failure to attend a scheduled onboarding call with your Client Success Manager will cause a delay on talent being onboarded. Deposit may not be returned due onboarding delays by the Client, if requirements change or Client changes their mind. If you are not satisfied with the talent(s) that was selected for you, please contact your Client Success Manager who will schedule a call to discuss your requirements and help you find a suitable replacement.
6. Disputes & Refunds
Initiating a dispute against Talentboat, or Talentboat having a dispute with the Client may result in a service pause until the dispute is resolved. Talentboat maintains a comprehensive record of your interactions and accepted agreements to validate any dispute. If you believe you are entitled to a refund, please reach out to your Client Success Manager to explain the circumstances.
All charges are non-refundable, however, Talentboat may consider refunds on a case-by-case basis at its sole discretion.
Talentboat reserves the right to update or modify these Billing Policies at any time. Important changes in terms, as defined by Talentboat, will be conveyed to current & active Clients via email, and updated here on this page.
