Outsourcing can help entrepreneurs, small or established businesses. Moving your business processes to third parties in some of the top countries for outsourcing, like India and the Philippines, offers a ton of opportunities.
Most companies have now outsourced work to India to save costs and scale their business activities.
From giants like Google, Microsoft, HSBC and IBM to early-stage startups, really everyone is moving to India!
You can save costs, hire from a skilled talent pool, complete projects quickly, access flexible staffing, and much more.
With India’s efficiency and expertise in handling outsourced work, you could be looking at increased profits in no time.
While you can outsource almost any non-core task to an Indian service provider, here’s a closer look at some of the most popular ones:
1. Information technology (IT)
No matter which industry you work in, you need IT support in tasks such as:
This frees up your time and resources to focus on growing your business. As most of these companies have been doing this for decades.
2. Customer support services
Whether you are running a hotel or a chain of fitness companies, you need to address your customer’s needs and concerns. But answering customer calls, responding to tickets or replying to their emails can be very time-consuming and tedious. So why not outsource it to an Indian service provider?
As it’s not a fairly technical task, you can hire call centers to attend to your customers’ needs. They will have all the dedicated staff and technology needed to provide 24/7 support. This way, you are free to focus on core business activities that really need your staff’s input.
3. Knowledge process outsourcing (KPO) services
KPO is the outsourcing of tasks that require information processing, like:
These are high-end services for which you need to understand the nature of business and process large volumes of information. As establishing this in-house requires lots of time and other resources, it is best to outsource it to Indian service providers.
What’s the Indian KPO advantage?
By outsourcing to Indian service providers, you get high quality work done by engineers without having to deal with finding and recruiting skilled talent. They’ll also have the technology to ensure that your data is accurate and secure.
India is one of the largest outsourcing markets in the world. Cities like Mumbai, Pune, Bangalore, Gurgaon, Delhi and Hyderabad are often among the top outsourced destinations in the world. The country is also known as the best IT outsourcing hub!
1. Cost savings
The outsourcing industry in India offers several cost-saving opportunities for businesses. The hourly rate for many skilled professionals in India is significantly lower than other western countries. This is primarily because the country has a low cost of living, and an abundance of skilled labour.
2. Large and skilled talent pool
The country has the second-largest English-speaking population in the world. This makes it ideal for business process outsourcing (BPO) for European and North American companies.
The Indian higher education system also focuses heavily on science and technology, producing over 2.6 million STEM graduates in a single year. That’s why India is preferred for outsourcing software development services.
3. Above-average English proficiency
Indian are known to have a high level of proficiency in English, which eliminates the language barrier that is often a concern with outsourcing to other countries.
The most outsourced services to India are software development, software engineering, and BPO services.
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