Case Studies

World Options Franchisee – Sales & Logistics

World Options offers SME businesses in the UK exclusive access shipping services and rates.

A World Options franchisee based in Harrow has been running his World Options franchise by himself for 4 years. The business was taking up a lot of time to manage and sales growth was been impacted due to increasing Customer Support queries

Since working joining Talentboat the Franchisee has :

  1. Decreased Workload by 90%
  2. Increased Sales by 43%
  3. Increased Efficiency by 80%

Letting Option 4U – Property Management

Letting Options 4U is a London based Property Management company  that helps landlords maxmise returns and provides high-quality house shares for professionals and offer short term lets via service accommodation.

As property acquisition increased, Letting Options 4U was spending more time coordinating maintenance,  managing tenants and Airbnb bookings. New property acquisitions were slowing down due to time available by the team.

Since working joining Talentboat Letting Options 4U has :

  1. Decreased Workload by 65%
  2. Increased new Acquisitions by 55%
  3. Increased Efficiency by 70%

World Options Franchisee – Sales & Logistics

World Options offers SME businesses in the UK exclusive access shipping services and rates. They provide carrier services like UPS, Fedex, DHL Parcel, Evri and TNT.   World Options has designed a unique online portal that allows you to ship international and domestic shipments, as well as connecting to your e-commerce website – simplifying a SME businesses shipping process.

The Franchisees role is to find new businesses and introduce them to World Options services. Once a new business is onboarded the Franchisee becomes their customer’s first point of contact & Account manager in the case of a problem with a carrier.

World Options Franchisee Challenge

The Franchisee was spending a lot time performing adminon portal and CRM to find leads due to lead generation rules that need to be followed by all Franchisees.

Once a new lead is found, the Franchisees were struggling to qualify the lead and find the decision maker

The Franchisee had to find 2-4 hours toanalyse courier invoices and provide proposals to new clients

Once a new business was set up and shipping, the Franchisee was struggling to manage Customer queries and manage shipments.

New business was slowing downas the Franchisee found himself doing more support then sales.

Talentboat Solution

Admin support assistant– For lead sourcing, data analysis and checking bookings queries.

Appointment setter assistant– To qualify leads & book appointments for a sales person

Sales assistant– To perform portal demonstrations and set up new shipping clients.

Customer Support assistant– To manage customer queries and handle manual bookings like freight and same day services

World Options Franchisee – Sales & Logistics

World Options offers SME businesses in the UK exclusive access shipping services and rates. They provide carrier services like UPS, Fedex, DHL Parcel, Evri and TNT.   World Options has designed a unique online portal that allows you to ship international and domestic shipments, as well as connecting to your e-commerce website – simplifying a SME businesses shipping process.

The Franchisees role is to find new businesses and introduce them to World Options services. Once a new business is onboarded the Franchisee becomes their customer’s first point of contact & Account manager in the case of a problem with a carrier.

World Options Franchisee Challenge
  • The Franchisee was spending a lot time performing adminon portal and CRM to find leads due to lead generation rules that need to be followed by all Franchisees.
  • Once a new lead is found, the Franchisees were struggling to qualify the lead and find the decision maker
  • The Franchisee had to find 2-4 hours toanalyse courier invoices and provide proposals to new clients
  • Once a new business was set up and shipping, the Franchisee was struggling to manage Customer queries and manage shipments.
  • New business was slowing down as the Franchisee found himself doing more support then sales.
Talentboat Solution
  • Admin support assistant– For lead sourcing, data analysis and checking  bookings queries.
  • Appointment setter assistant– To qualify leads & book appointments for a sales person
  • Sales assistant– To perform portal demonstrations and set up new shipping clients.
  • Customer Support assistant – To manage customer queries and handle manual bookings like freight and same day services
Talentboat Results
  • Increase effectiveness of sales out outreach efforts with consistent sales pipeline for sustainable grown
  • Improved management of Customer with increase in response time and customer happiness
  • Franchisee able to spend more time with family and allow the business to carry on without heavy involvement.

43% increase in revenue compared to the previous year. Since working joining Talentboat the Franchisee has :

  1. Decreased Workload by 90%
  2. Increased Sales by 43%
  3. Increased Efficiency by 80%

Client Response: “Talentboat has provided me with a business system that can run on autopilot. I can now spend time with my family and go on vacation without my laptop. My customers are more happier and sales is growing month on month . Talentboat has helped me to own a businesses and not own a JOB !”

Nimesh Francis – World Options Franchisee

Talentboat Results
  • Increase effectiveness of sales out outreachefforts with consistent sales pipeline for sustainable grown
  • Improved management of Customerwith increase in response time and customer happiness
  • Franchisee able to spend more time with familyand allow the business to carry on without heavy involvement.

43% increase in revenue compared to the previous year.

Since working joining Talentboat the Franchisee has :

  1. Decreased Workload by 90%
  2. Increased Sales by 43%
  3. Increased Efficiency by 80%

Client Response

“Talentboat has provided me with a business system that can run on autopilot. I can now spend time with my family and go on vacation without my laptop. My customers are more happier and sales is growing month on month . Talentboat has helped me to own a businesses and not own a JOB !”

Nimesh Francis – World Options Franchisee

Letting Options 4U – Property Management

Letting Options 4U is a London based Property Management company  that helps landlords maximise returns and provides high-quality house shares for professionals and offer short term lets via service accommodation.

Letting Options 4U have 3 main service solutions for :

  • Tenants – to house professionals , families or trade workers on short or long term lets
  • Landlords – to provide a hand off property management solution
  • Agencies – to provide a quicker way of letting properties on a long term basis
Letting Options 4U Challenge

Letting Options 4U was struggling to source new properties that could be suitable for home share due to time consuming process to check find suitable properties on multiple websites.

Once a new property is found a lot effort was made to cold call landlord and agents to introduce their services and book viewings.

Once a new property was acquired and set up, it was a challenge to list the properties on multiple websites and manage multiple tenant/booking enquiries

Ongoing tenancy management and property management required a high level of coordination and was time consuming

Talentboat Solution

Property Sourcing assistants – to find suitable property in London for house share or service accommodation.

Appointment setter assistants – To qualify leads & book appointments for property acquisition team.

Property management assistant – to manage property listings and new guest or landlord enquiries. Assistant also trained to coordinate cleaning and maintenance work required for the property.

Admin & billing assistants  – To manage tenant check in / check out processes, coordinate all day to day guest / tenant queries. The assistant was also tasked to perform monthly reporting to landlords and perform rent collection.

Letting Options 4U – Property Management

Letting Options 4U is a London based Property Management company  that helps landlords maximise returns and provides high-quality house shares for professionals and offer short term lets via service accommodation.

Letting Options 4U have 3 main service solutions for :

  • Tenants– to house professionals , families or trade workers on short or long term lets
  • Landlords– to provide a hand off property management solution
  • Agencies– to provide a quicker way of letting properties on a long term basis
Letting Options 4U Challenge
  • Letting Options 4U was struggling to source new properties that could be suitable for home share due to time consuming process to check find suitable properties on multiple websites.
  • Once a new property is found a lot effort was made to cold call landlord and agents to introduce their services and book viewings.
  • Once a new property was acquired and set up, it was a challenge to list the properties on multiple websites and manage multiple tenant/booking enquiries
  • Ongoing tenancy management and property management required a high level of coordination and was time consuming
Talentboat Solution
  • Property Sourcing assistants – to find suitable property in London for house share or service accommodation.
  • Appointment setter assistants – To qualify leads & book appointments for property acquisition team.
  • Property management assistant – to manage property listings and new guest or landlord enquiries. Assistant also trained to coordinate cleaning and maintenance work required for the property.
  • Admin & billing assistants  – To manage tenant check in / check out processes, coordinate all day to day guest / tenant queries. The assistant was also tasked to perform monthly reporting to landlords and perform rent collection.
Talentboat Results
  • Increase lead conversion rates and reduction in lost opportunities due to efficient lead nurturing and progression.
  • Identification and targeting of high value leads and expanded sales pipeline
  • Improved property and tenancy management process by ensuring clear role division, SLA and KPIs implementation.
  • Landlord and Tenant happiness increased, resulting in less complaints and increased referrals and renewals.

55% increase in new Property Acquisitions compared to the previous year.

Since joining Talentboat Letting Options 4U has:

  1. Decreased Workload by 65%
  2. Increased new Acquisitions by 55%
  3. Increased Efficiency by 70%

Client Response

“Talentboat was a game changer for our business. Running a service accommodation / HMO business involves a lot work and we needed to have systems in place to ensure Landlords and tenants expectations are managed on what can be a 24/7 basis. The Talentboat solution helped us to value our time better and perform the important tasks only. Talenboat allowed us to respond quicker to new business opportunities and scale faster while delivering a property management service at a high level !  ”

Jillian Smith – General Manager

Talentboat Results
  • Increase lead conversion rates and reduction in lost opportunities due to efficient lead nurturing and progression.
  • Identification and targeting of high value leads and expanded sales pipeline
  • Improved property and tenancy management process by ensuring clear role division, SLA and KPIs implementation.
  • Landlord and Tenant happiness increased, resulting in less complaints and increased referrals and renewals.

55% increase in new Property Acquisitions compared to the previous year.

Since joining Talentboat Letting Options 4U has:

  1. Decreased Workload by 65%
  2. Increased new Acquisitions by 55%
  3. Increased Efficiency by 70%

Client Response

“Talentboat was a game changer for our business. Running a service accommodation / HMO business involves a lot work and we needed to have systems in place to ensure Landlords and tenants expectations are managed on what can be a 24/7 basis. The Talentboat solution helped us to value our time better and perform the important tasks only. Talenboat allowed us to respond quicker to new business opportunities and scale faster while delivering a property management service at a high level ! ”

Jillian Smith – General Manager